Our warranty policies
If your products arrive with visible defects, please take photos of them and send them to glow.institute@hotmail.com
Payment security
All direct payment gateways on Glow Hair Boutique through Shopify adhere to PCI-DSS standards, as established by the PCI Security Standards Council—a global collaboration by major brands like Visa, MasterCard, American Express, and Discover. This ensures that your payment information is processed securely and in compliance with the highest standards for data protection, no matter where you are, including Luxembourg.
Delivery timeline
Standard delivery typically takes approximately 5-7 business days once your order has completed processing.
If your order has not arrived within three weeks of shipping, please contact us, and we will promptly investigate the matter for you.
Back in stock notifications
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!