Privacy Policy
**Privacy Policy**
Last updated: 25 december 2025
At Glow Hair, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our online store, purchase products, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.
**1. Information We Collect**
We may collect the following types of personal information when you visit or make a purchase on our website:
- **Personal Identification Information**: Your name, email address, phone number, billing address, and shipping address.
- **Payment Information**: Credit card details and other payment information.
- **Account Information**: If you create an account with us, we will store your username, password (encrypted), and other relevant account details.
- **Order History**: Records of the products you purchase, including product names, quantities, and prices.
- **Device and Usage Data**: We collect information about the device you use to access our website, such as your IP address, browser type, operating system, and browsing behavior on our site (e.g., pages visited, time spent on site).
**2. How We Use Your Information**
We use the information we collect in the following ways:
- **Order Processing**: To process your orders, confirm your purchases, deliver your products, and handle returns or exchanges.
- **Customer Support**: To respond to inquiries, provide customer service, and address any issues related to your orders.
- **Payment Processing**: To complete transactions securely and prevent fraudulent activity.
- **Marketing Communications**: To send you promotional emails, newsletters, or special offers (only if you have opted in). You can opt-out at any time by following the unsubscribe link in our communications.
- **Improvement of Services**: To analyze website performance, track customer preferences, and improve our products and services.
- **Legal Obligations**: To comply with any applicable laws, regulations, or legal processes.
**3. Data Sharing and Disclosure**
We respect your privacy and will not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
- **Service Providers**: We may share your information with trusted third-party service providers who help us operate our website, process payments, or deliver your products. These service providers are obligated to protect your data and use it only for the purposes we specify.
- **Legal Compliance**: We may disclose your information if required by law or in response to a valid legal request (e.g., a subpoena, court order, or government inquiry).
- **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
**4. Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to enhance your shopping experience and analyze site traffic. Cookies are small data files stored on your device that help us remember your preferences and improve our website's performance.
You can adjust your browser settings to reject cookies or alert you when cookies are being sent. However, please note that some parts of our website may not function properly if cookies are disabled.
**5. Data Security**
We take reasonable precautions to protect your personal data from unauthorized access, loss, or misuse. We use secure payment gateways, encryption, and other industry-standard security measures to safeguard your information.
However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. If you have any concerns about your data security, please contact us at [Your Contact Information].
**6. Your Rights and Choices**
Under the General Data Protection Regulation (GDPR) applicable in Luxembourg and the European Union, you have the following rights regarding your personal data:
- **Right to Access**: You can request a copy of the personal data we hold about you.
- **Right to Rectification**: You can correct any inaccuracies in your personal data.
- **Right to Erasure**: You can request that we delete your personal data (subject to certain exceptions).
- **Right to Restrict Processing**: You can request that we limit how we process your personal data.
- **Right to Data Portability**: You can request a copy of your personal data in a machine-readable format for transfer to another service provider.
- **Right to Object**: You can object to the processing of your data for direct marketing purposes or other legitimate interests.
To exercise any of these rights, please contact us at [Your Contact Information].
**7. Third-Party Links**
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal data.
**8. International Data Transfers**
As part of our business operations, your personal data may be transferred to, and stored in, countries outside of the European Economic Area (EEA), such as the United States or other countries where our service providers are located. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.
**9. Children's Privacy**
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect or process personal data from children under the age of 16. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as soon as possible.
**10. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
**11. Contact Us**
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: glowhair@info.lu
- Address: Banzelt 4A Roodt-sur-Syre L-6921- Luxembourg
By using our website, you acknowledge that you have read and understood this Privacy Policy.
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This Privacy Policy is intended to meet the legal requirements in Luxembourg and the European Union under the General Data Protection Regulation (GDPR). Please consult a legal professional to ensure compliance with local laws and specific business needs.
Last updated: 25 december 2025
At Glow Hair, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our online store, purchase products, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.
**1. Information We Collect**
We may collect the following types of personal information when you visit or make a purchase on our website:
- **Personal Identification Information**: Your name, email address, phone number, billing address, and shipping address.
- **Payment Information**: Credit card details and other payment information.
- **Account Information**: If you create an account with us, we will store your username, password (encrypted), and other relevant account details.
- **Order History**: Records of the products you purchase, including product names, quantities, and prices.
- **Device and Usage Data**: We collect information about the device you use to access our website, such as your IP address, browser type, operating system, and browsing behavior on our site (e.g., pages visited, time spent on site).
**2. How We Use Your Information**
We use the information we collect in the following ways:
- **Order Processing**: To process your orders, confirm your purchases, deliver your products, and handle returns or exchanges.
- **Customer Support**: To respond to inquiries, provide customer service, and address any issues related to your orders.
- **Payment Processing**: To complete transactions securely and prevent fraudulent activity.
- **Marketing Communications**: To send you promotional emails, newsletters, or special offers (only if you have opted in). You can opt-out at any time by following the unsubscribe link in our communications.
- **Improvement of Services**: To analyze website performance, track customer preferences, and improve our products and services.
- **Legal Obligations**: To comply with any applicable laws, regulations, or legal processes.
**3. Data Sharing and Disclosure**
We respect your privacy and will not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
- **Service Providers**: We may share your information with trusted third-party service providers who help us operate our website, process payments, or deliver your products. These service providers are obligated to protect your data and use it only for the purposes we specify.
- **Legal Compliance**: We may disclose your information if required by law or in response to a valid legal request (e.g., a subpoena, court order, or government inquiry).
- **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
**4. Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to enhance your shopping experience and analyze site traffic. Cookies are small data files stored on your device that help us remember your preferences and improve our website's performance.
You can adjust your browser settings to reject cookies or alert you when cookies are being sent. However, please note that some parts of our website may not function properly if cookies are disabled.
**5. Data Security**
We take reasonable precautions to protect your personal data from unauthorized access, loss, or misuse. We use secure payment gateways, encryption, and other industry-standard security measures to safeguard your information.
However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. If you have any concerns about your data security, please contact us at [Your Contact Information].
**6. Your Rights and Choices**
Under the General Data Protection Regulation (GDPR) applicable in Luxembourg and the European Union, you have the following rights regarding your personal data:
- **Right to Access**: You can request a copy of the personal data we hold about you.
- **Right to Rectification**: You can correct any inaccuracies in your personal data.
- **Right to Erasure**: You can request that we delete your personal data (subject to certain exceptions).
- **Right to Restrict Processing**: You can request that we limit how we process your personal data.
- **Right to Data Portability**: You can request a copy of your personal data in a machine-readable format for transfer to another service provider.
- **Right to Object**: You can object to the processing of your data for direct marketing purposes or other legitimate interests.
To exercise any of these rights, please contact us at [Your Contact Information].
**7. Third-Party Links**
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal data.
**8. International Data Transfers**
As part of our business operations, your personal data may be transferred to, and stored in, countries outside of the European Economic Area (EEA), such as the United States or other countries where our service providers are located. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.
**9. Children's Privacy**
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect or process personal data from children under the age of 16. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as soon as possible.
**10. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
**11. Contact Us**
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: glowhair@info.lu
- Address: Banzelt 4A Roodt-sur-Syre L-6921- Luxembourg
By using our website, you acknowledge that you have read and understood this Privacy Policy.
---
This Privacy Policy is intended to meet the legal requirements in Luxembourg and the European Union under the General Data Protection Regulation (GDPR). Please consult a legal professional to ensure compliance with local laws and specific business needs.