Store policies

SHIPPING POLICY

At Glow Hair, we are committed to providing a smooth and luxurious shopping experience. Please review our shipping policy below for clarity on our processing and shipping times.

PROCESSING TIMES

  • Processing time is 5 -7 business days.

    SHIPPING

    • Orders are shipped via FedEx with signature confirmation and insurance.
    • Carrier: International orders are shipped via FedEx, DHL, or UPS, depending on the destination.
    • Delivery Times: Shipping to most international locations takes up to 5-7 business days after processing.
    • Please note that duties or taxes that may be incurred for orders shipped outside European Union are the responsibility of the client. These charges are not included the total in the total at checkout and may be billed separately by the customs authorities in the destination country

    UNDELIVERABLE, LOST, OR RETURNED PACKAGES

    • Responsibility: Glow Hair is not responsible for lost, misplaced, or incorrectly delivered shipments. Once in the hands of the carrier, contact your local post office for any issues.

    REFUNDS, RETURNS, AND CHARGEBACKS

    • No Returns or Cancellations: Please note that we do not accept returns, refunds, or exchanges under any circumstances. This includes:

    • Change of mind

    • Ordering the wrong length or texture

    • Delays in delivery due to shipping carriers

    • This policy helps us maintain hygiene standards and protect the integrity of our products. We kindly ask that you carefully verify your order details, including length, texture, and color, before finalizing your purchase.
    • Transit Delays: In rare instances, transit delays may occur. Glow Hair is not liable for delays caused by the carrier or acts of nature. Consequently, refunds or chargebacks will not be honored for transit delays due to these factors.
    • Chargebacks: Glow Hair does not take responsibility for chargebacks related to shipping delays, lost, or incorrectly delivered packages caused by the carrier. By placing an order on our website, you agree to these terms.

    We kindly ask you to double-check your order before finalizing your purchase.

    All our products are inspected and documented before shipping to ensure they meet our quality standards. If you believe you have received a defective item. Glow Hair reserves the right to refuse any claims that do not comply with this policy.

    SHIPPING UPDATES AND CUSTOMER SERVICE

    • Tracking Information: You will receive tracking information via email once your order has been shipped.

    Contact Information: If you have any further questions or require assistance regarding shipping, please don't hesitate to contact our customer service at info@glowhair.lu We're here to ensure your shopping experience as seamless as possible.

    Our customer service team is available to answer any questions or assist you with your selection to ensure your satisfaction.

    IMPORTANT NOTE By placing an order on Glow Hair, you agree to the terms listed in our policies. We aim to make glow hair accessible to everyone, and your satisfaction is our top priority.

    Thank you for choosing Glow Hair !Thank you for understanding and supporting our brand and choosing Glow Hair 💖